01
“We're experiencing higher than normal call volumes.”
Instead
We staff for your peaks, not our convenience.
Signal active // connectedThe Support Syndicate
Customer care / human operated
Send the threadAnti-marketing
The
Runaround
A short list of things customers are tired of hearing — and what we say instead.
Send the threadPhrases we retired06 entries
- 01We're experiencing higher than normal call volumes.
- 02Your ticket has been escalated.
- 03Please restart your browser.
- 04This call may be recorded for quality assurance.
- 05A representative will be with you shortly.
- 06Did you try turning it off and on again?
If your last support interaction sounded like this, we should talk.
What we do insteadTranslation grid
02
“Your ticket has been escalated.”
Instead
One named lead owns it until it is closed.
03
“Please restart your browser.”
Instead
We read the thread before we ask you to reboot your life.
04
“This call may be recorded for quality assurance.”
Instead
We review every transcript so the same mistake does not land twice.
05
“A representative will be with you shortly.”
Instead
We answer in minutes, not in 'shortly'.
06
“Did you try turning it off and on again?”
Instead
We try understanding first.
(C) Open a line
Tell us what
keeps ringing.
We will read it, reply like a person, and tell you honestly if we are the right desk for the job.
hello@thesupportsyndicate.com
The Dispatch
Field notes,
occasionally.
Short notes on support that works — patterns from the floor, replies that landed, mistakes worth retiring. No noise, no cadence we can't keep.